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Posted: Saturday, March 11, 2017 4:15 PM


Requisition ID:
Work Area: Customer Service and Support
Expected Travel: 0 : 10
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
TITLE: Catalog Expert
LOCATION: USA Home Office
SAP Ariba is set up for success to grow 30 in 2017. As the industry leader in cloud procurement, SAP Ariba will connect the world and simplify business commerce everywhere. With the B2B trading platform of the 21st century, SAP Ariba is making SAP's vision of Run Simple and Run Networked a reality for customers. We are proud that over 1 Trillion dollars is exchanged on our network
JOB SUMMARY:
The Catalog Expert supports the enablement of Supplier Catalogs for Customers. This role manages the technical aspect of Catalog enablement and contributes to broader enablement project planning. This person will have regular interaction with both Customers and Suppliers on a regular basis to manage catalog content according to the project needs. They will also assist in other Catalog Team activities and enablement projects as needed. This job role supports customers in North America, and requires working US shifts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Focus
:Provides support for Suppliers and Customers to enable content
:Provides status reporting using Ariba Network 360 tool
:Works with Project Manager, Technical and Functional leads to improve current processes
Ariba Solution Expertise
:Medium/Expert level with Procurement and the Catalog Administration functionality
Practice Development
:Works with Customers to create and realize their Catalog strategy
:Contributes to project planning (road mapping, scope definition, etc.)
:Educates Suppliers and Customers on Catalog processes
:Monitors supplier responses to test transactions
:Performs catalog testing for CIF and PunchOut
:Provides issue resolution to Level 2 Help Desk tickets
:Performs advanced troubleshooting with Suppliers
:Creates and maintains catalog metrics in Network 360
:Identifies and implements process improvements initiatives
:Demonstrates ability to take initiative, develop and implement new processes
People Development
:Helps to train new Team members on advanced Catalog enablement and maintenance process, CIF, PunchOut and all Catalog functions
:Acts as a mentor as requested to new Team members
:Shares knowledge, trainings and processes with the rest of the Catalog Team
:
Teamwork
:Supports Catalog Team with backup of other's Projects as needed
:Proactively escalates issues to project managers and application management
:Works with other Team Members to increase technical competency
MINIMUM QUALIFICATIONS
:Five to seven (5:7) years of work experience
:Bachelor's degree or equivalent work experience
:Catalog enablement/maintenance, inventory or related experience
Skills
:Highly organized and detail oriented
:Able to juggle many projects and tasks as needed
:Work in an environment with changing deadlines
:Project Management experience of medium : large scale projects
:Familiarity with Ariba Procurement and Catalog solutions a plus
:Proven problem solving skills demonstrated through professional experience
:Experience and understanding procurement systems other than Ariba a plus
:Excellent written and verbal communication skills required (including US Business English)
:Should have experience working wi

Source: https://www.tiptopjob.com/jobs/64573199_job.asp?source=backpage


• Location: Pittsburgh

• Post ID: 37544072 pittsburgh
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