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Posted: Thursday, February 8, 2018 11:25 AM

Job Description

Responsible for leading a team of business analysts and user experience analysts to envision and create a world class digital eCommerce experience for our customers. Leads efforts to evolve search and browse paths, product pages, checkout flow, quoting and other key experiences within ecommerce platform. Understands customer needs and expectations through customer journey mapping, personal development, ethnographic studies and field visits and recommends a digital roadmap to help execute strategic goals.

Detailed Description
* Leads visioning and execution of overall eCommerce digital experience through deep understanding of Hybris and Endeca, including upcoming enhancements from future versions, and recommends a build vs. upgrade strategy.
* Leads discussions with eCommerce PMO, content team, commercial services, digital marketing and others to distill business requirements such as user stories, and UX deliverables such as wireframes and user flows.
* Leads efforts to identify and develop third party vendor selection based on digital roadmap and requirements, including initial research and identification, selection, and contributing to contractual discussions.
* Through user experience (UX) studies and research efforts such as user testing, surveys, and focus groups, acts as a customer advocate and recommends new platform features through understanding of customers and their responsibilities.
* Keeps abreast of external digital landscape, including annual competitive studies, targeted competitive analysis, industry trends and digital developments in other market segments.
* Leads, through Agile methodologies, collaborative efforts through all phases of the system development life cycle (SDLC), including requirements gathering and tactical user experience activities.

Job Requirements
* Business analyst, user experience, project management or similar role in digital eCommerce field. : 10 years required 12 years preferred
* Managing a staff in digital or eCommerce roles : 3 years required 4 years preferred
* Human resources and career pathing processes such as evaluating performance, setting goals and objectives, coaching and mentoring and tactical activities related to managing a team. : 3 years required 5 years preferred.
* B2B or B2C eCommerce : 6 years required 8 years preferred.
* Hybris eCommerce platform. : 3 years required 4 years preferred
* Endeca search and browse platform : 3 years required 4 years preferred
* All digital channels, including web, mobile, apps and social experience with scanning and mobility solutions : 5 years required 7 years preferred

Required Skills

10 years of leading BA and/or UX teams (both preferred)
Managing a staff in digital or eCommerce roles
Hybris eCommerce platform
ll digital channels, including web, mobile, apps and social experience with scanning and mobility solutions


• Location: Pittsburgh

• Post ID: 62595977 pittsburgh is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018