Requisition ID: 173436
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Title: Network Deployment Lead
Organization: SMO Supplier Enablement
Reports To: Manager, Supplier Enablement
Location: Pittsburgh preferred, Virtual USA
FLSA Status: Exempt
As the industry leader in cloud procurement, SAP Ariba will connect the world and simplify business commerce everywhere. With the B2B trading platform of the 21st century, SAP Ariba is making SAPs vision of Run Simple and Run Networked a reality for customers. We are proud that over 1 Trillion dollars is exchanged on our network.
Job Description Overview
The Network Deployment Lead will manage multiple customers who have purchased SAP Aribas Supplier Enablement services that will enable customers to interact with their suppliers through the SAP Ariba Network.
The Network Deployment Lead will independently manage buyer and supplier interactions, ensure internal and customer teams have appropriate resources and design enablement programs for success.
The Network Deployment Lead focuses on driving projects which create maximum benefit for both buyers and suppliers.
The Network Deployment Lead has demonstrated ability to effectively manage difficult projects with multiple solutions under demanding conditions.
Duties and Responsibilities
Builds relationships with external parties such as customers and suppliers at all levels.
Has ultimate responsibility for project content and strategy including: Enablement Road Map, On-Boarding Plan, Catalog creation and maintenance, and Contracts creation and maintenance, and data collection.
May act as project manager for cross functional teams consisting of both internal and external stakeholders, including On-Boarding, Catalog, and Contract.
Accountable for structuring projects to meet customer goals and objectives.
Holds ultimate responsibility for customer satisfaction on assigned projects.
Prepares and delivers analyses and presentations for customers to customer expectations, risks, options, project plans, results, etc.
Responsible for understanding key business drivers and managing operational metrics, including cost, quality, cycle-time and customer satisfaction.
Ensures that all reports and systems are current.
Understands and complies with work instructions, process documents, technology and tools required within the department.
Actively identifies, contributes to and facilitates business impacting continuous improvement efforts using Lean Techniques.
Expected to always exceed targeted quality objectives.
Acts Self-sufficiently to identify solutions and strategic direction in spite of high degrees of ambiguity and uncertainty.
Leverages prior Project Management and technical expertise.
Capable of quickly developing knowledge self-sufficiently in other areas of SAP Aribas business and solutions as needed to provide the expected services to customers.
Demonstrates exceptional problem solving skills and is looked at by the organization as a leader within the role.
Experience and proven performance leading people in direct team leadership, customer leadership or project leadership role.
Adept at appropriately escalating issues within and across teams both internally and customer facing.
Excellent problem solving aptitude.
Able to quickly identify project risks and opportunities early in the project and work with a high degree of autonomy to address them.
All other duties as assigned.
Experience with customer management (internal & external)
Experience preparing and delivering analyses and presentations
Experience with supply chain management principals and processes
Experience with continuous improvement efforts
Experience managing multiple projects at once
Experience in building both internal and external customer/team member relationships
Understanding of key operational business metrics
SAP Ariba solution/product knowledge
Basic understanding of Lean methodologies
Understanding Customer/Supplier interface
Electronic commerce background
Knowledge of business financial/treasury practices
Basic Minimum Qualifications
Proficiency in Microsoft Office applications
5 years of Procurement and/or AP Experience
5 years of Enterprise Business Applications Experience
5 years of Project Management Experience
Must be able to travel 20%-30%
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:(e-mail removed) or (e-mail removed), APJ: (e-mail removed), EMEA: C(e-mail removed)). Requests for reasonable accommodation will be considered on a case-by-case basis.EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
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• Post ID: 62605352 pittsburgh