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Posted: Friday, March 10, 2017 1:14 PM

Job Description:/h3:
All Lines Technology is looking for a Sr. Business Analyst/Solutions Architect who will be willing to drive, manage, analyze, and deliver cross:functional business solutions at a growing business process improvement company, located in Pittsburgh. You will apply your knowledge of business process analysis and design, and technology to solve client needs. You will engage with clients through complex programs utilizing effective management of business value, risk, content, communication, knowledge and resources. You will leverage your functional business and industry knowledge to solve the right problem at the right time.
This role specifically requires in depth knowledge and experience around ITIL and ITSM. The candidate should understand service management best practices and have experience working with the technologies that support this effort.

:Drive the planning and management of a project, including determination of project scope and approach
:Apply knowledge of design, development and implementation of technology in conjunction with business process and organizational change to deliver lasting, measurable solutions
:Assist with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs.
:Analyze and document the current:state business processes to ensure that the context and implications of change are understood by the project stakeholders
:Critically evaluate information gathered from multiple sources, reconcile conflicts, translate high:level information into details, abstract up from low:level information to a general understanding, and distinguish user requests from underlying true needs
:Develop the structure of a project plan including identification of all tasks the timing there of and the resources needed to move a client from their current state to their target state.
:Lead critical process improvement and change management initiatives across business areas that include identifying change opportunities, facilitating management and group sessions, and leading process redesign and rollout
:Assess client business, operations and technology strategies
:Deliver information effectively to clients through documentation and presentations
:Build and maintain client relationships both on personal and professional levels and work with different personalities
:Communicate status, issues, and risks to varying levels of individuals including top executives

:Expertise in the different service areas within ITSM and knowledge around how these areas intersect and impact each other
:Experiences working with different ITSM solutions (Remedy, CA Service Desk, Service Now, Cherwell etc....) An ideal candidate will have experiences implementing these technologies
:ITSM processes: the candidate should have experience around service management from a process perspective, ideally designing or re:engineering specific service workflows
:Service Catalog, the candidate should also have experience understanding an organizations entire service catalog and the processes, organization and technology required to deliver each service
:Organizational Skills: Must be highly organized, and have the ability to organize diverse sets of information.
:Self:Directed: Must be able to take high:level requests and translate them into actionable, efficient work tasks. Must be a motivated self:starter with a stellar work ethic and a strong sense of urgency
:Communications Skills: Must have excellent verbal communications skills. Ability to listen, formulate coherent arguments and deliver effectively. Should have excellent writing skills : ability to write documents, presentations.
:Creativity: Should possess a creative vision : the ability to see non:traditional solutions to situations.
:Results:focused: Should be focused on the desired end result and be willing to do what is necessary to


• Location: Pittsburgh

• Post ID: 37523980 pittsburgh is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017