Posted: Friday, March 10, 2017 2:50 AM
Performs advanced customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves more complex or reoccurring issues. May interact with higher levels within the customer organization.Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. Serves as a coach or mentor and may serve as a trainer to the customer service team.Documents customer interactions and completes service requests to minimize customer effort or additional action.
• Location: Pittsburgh
• Post ID: 37535528 pittsburgh