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Posted: Friday, January 6, 2017 11:24 AM

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Life’sWork of Western PA continues to prepare youths and adults for entry into the workforce by assisting clients in job training programs that lead to employment preparation and placement assistance. Upon completion of the training programs, clients will work with our Workforce Development Specialists to help clients identify their work preferences, match job skills with current market needs and develop strong resumes with the goal of successfully placing them in the workforce.

Life'sWork is currently recruiting for clients to participate in our two programs:
•Customer Service Representative Training Program (CSR)
•Environmental Services Training Program (ESTP)


Customer Service Representative Training Program provides individuals with an 8-week job training and job placement services. The training program provides the individual with skills in the areas of computer processing and customer service. Participants will complete the course having relevant computing knowledge, confidence and customer service knowledge.

The curriculum for this course covers:

•Typing Skills
•Internet Research
•Email Communication
•Software Essentials, including the Microsoft® Office Suite Products (Word, Excel, •PowerPoint, Outlook)
•Customer Service Protocols and Phone Etiquette
•Soft Skills Training
•Resume Development
•Mock Interviewing


Environmental Service Training Program provides individuals with a comprehensive vocational curriculum in the area of environmental service. The curriculum for this hands-on course covers:

•Knowledge of OSHA Requirements
•Safety Practices
•Above Floor Care
•Floor Care
•Selection, Use, and Storage of Equipment and Supplies
•Building Maintenance
•Job Development


Life'sWork offers:

•An eight-week training and job development experience
•No cost to participants
•Employment preparation and job placement services


Qualifications Needed:

•Age 18 years or older
•8 weeks to commit to training
•Unemployed / barrier to obtaining employment

• Location: 1323 Forbes Avenue, Pittsburgh PA 15219, Pittsburgh

• Post ID: 36343642 pittsburgh
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