Release Readiness Project Manager : Ariba Network Technical Job - (pittsburgh, pennsylvania)
Posted: Tuesday, March 14, 2017 2:16 AM
Work Area: Customer Service and Support
Expected Travel: 0 : 10
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
The Project Managers primary responsibility will be to lead, plan, manage, advocate and execute the release readiness process for the global SAP Ariba Customer Support team. The Project Manager will collaborate with the operational leads in Customer Support and the Corporate Readiness team to execute a readiness plan that supports the growth and innovation of our solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Project manages the release readiness process for Ariba Network:focused releases, though may not be limited to only Ariba Network projects.
Participates in planning and advocates on behalf of SAP Ariba Customer Support and on behalf of our customers during the readiness process.
Partners with Customer Support leaders and identified feature owners to complete all readiness activities within a release.
Communicates regularly with all levels of Customer Support leadership and other Ariba teams on Support's status, challenges, roadblocks and concerns.
Participates in projects dedicated to the continuous improvement of the readiness process.
Actively networks and builds relationships to accomplish tasks and projects.
Consistently models all Customer Support success behaviors in the areas of customer service, business writing, time management, coaching, change management and problem solving.
All other duties as assigned.
Bachelors degree or equivalent required.
Minimum of four years working experience required.
Strong procedural knowledge of global SAP Ariba Customer Support operations required.
Strong functional and technical knowledge of Ariba Network preferred.
Experience in working with individuals from diverse cultures required.
Experience in process improvement and project management preferred.
Exceptional communication, networking, leadership, and relationship building skills.
Ability to continually adapt and modify processes, style, and approach in an ever:changing work environment.
Ability to work well under pressure.
SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e:mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case:by:case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
• Location: Pittsburgh
• Post ID: 37531226 pittsburgh