Posted: Friday, March 10, 2017 1:20 AM
Position Description:Welcome to one of thetoughest and most fulfilling ways to help people, including yourself. We offerthe latest tools, most intensive training program in the industry and nearlylimitless opportunities for advancement. Join us and start doing yourlife''s best work.SM PrimaryResponsibilities:Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team membersSets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHTCoordinates work activities with other supervisors, managers, departments, etc.Identifies and resolves operational problems using defined processes, expertise and judgmentProvides coaching and feedback to team members, including formal corrective actionConducts annual performance reviews for team membersProvides expertise and customer service support to members, customers, and/or providersPositions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers.Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.Impact of work is most often at the team level.Keywords: supervisor; team lead, CSRRequirementsHigh School Diploma/GED3+ years of experience in the development of staff/team 3+ years of proven ability in providing Customer Service to internal and or external customers in an office setting3+ years of experience leading a group of 10 or more in the capacity of Supervisor, Manager, or Lead6+ months of work experience reading and sending emails using Microsoft Outlook6+ months of work experience using Excel to interpret and analyze date data on spreadsheets6+ months of experience using Microsoft Word to create, edit and save documentsAssets:Bachelor''s Degree Experience working within the Healthcare Industry either in a Doctor''s Office, Hospital or Office settingExperience working within a Call CenterPhysical Requirementsand Work Environment:Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computerService center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityCareers with UnitedHealthcare. Let''s talk about opportunity. Start with a Fortune 6 organization that''s serving more than 85 million people already and building the industry''s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they''re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that''s second to none. This is no small opportunity. It''s where you can do your life''s best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
• Location: Pittsburgh
• Post ID: 37535698 pittsburgh