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Posted: Friday, March 10, 2017 12:28 PM

Responsibilities

As a Senior Business Operations Analyst, this position works on the Verizon Consumer Markets Operations – Sales & Service Channel Readiness team and will support the planning and design, implementation, and follow up of marketing and operational initiatives into the CSSC/MSSC/GSO. The candidate will serve as a conduit between channel and staff, as well as a subject matter expert, enabling streamlined, effective communication. This role will be one of four position supporting a wide scope of Legal, Regulatory, Marketing, and Channel Operations programs.

Responsibilities include:

  • Partner on resource gathering, business requirements and program design calls
  • Manage chats with wide populations, supporting large groups
  • Gather and present feedback to agents and managers
  • Analyze performance and recommend solutions
  • Ensure seamless delivery and execution of programs within the CSSC/MSSC/GSO (call centers)
  • Manage some complex work with some decision making authority
  • Coordinate, prepare, and present to mid-level leadership

Qualifications

Required Skills and Experience:

  • 3+ years’ recent experience in Sales & Service call center environment
  • Experience as IHD Rep, Trainer, Sales Support and/or Sales Supervisor
  • Exceptional knowledge of all CSSC/MSSC systems and processes
  • Excellent communication skills (written and verbal) with experience presenting ideas/proposals/updates
  • Proven creative problem solver with ability to work effectively in a hyper-changing environment
  • Bachelor’s degree or equivalent work experience

Desired Experience:

  • Project management experience leading process/performance improvement projects
  • Previous Go-to-Market and/or Go-to-Channel project team involvement

Work Location:Position must be located in major CSSC/MSSC center (NY: Brooklyn; NJ: Livingston, Robbinsville; PA: Pittsburg; MD: Silver Spring, VA: Newport News; MA: Taunton)

    Not to boast, but a little bit about us

    Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded. Whether you think in code, words, pictures or numbers, find your future at Verizon

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

    Click here for more info: http://www.verizon.com/about/work/jobs/6492274-senior-business-operations-analyst


    • Location: Pittsburgh

    • Post ID: 37432052 pittsburgh
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